About the Program

The Conflict Resolution Graduate Certificate Program provides professionals with the unique skills needed to manage conflict in a variety of settings. Students are trained in a range of approaches to the resolution of conflict, collaborative decision making and problem solving. Courses examine the development, role and management of conflict and encompass the theory, methods, and ethical perspectives of conflict resolution.

The certificate program requires 12 credits which can be completed in 1 year of full time study (18 credit dual specialization available). Part time study is an option. If you start out in the certificate program and decide to apply for the master’s program, all of the credits transfer.

The mediation certificate options involve more than 40 hours of classroom training and more than 30 hours of district court mediation, mentoring, and evaluation, meeting all the requirements of the Guidelines for Implementation of Qualification Standards for Neutrals, adopted January 24, 2004, pursuant to Rule 8 of the Massachusetts Supreme Judicial Court Uniform Rules on Dispute Resolution. 

Students who successfully complete one of the mediation certificate options will receive a Certificate of Completion showing completion of the training and mentoring components of mediator qualifications according to those guidelines and M.G.L. Chapter 233 section 23 (Confidentiality Statute).